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Common purchase queries answered

Orders and Shipping

Thank you for your interest in our products!

Shipping times depend on the shipping method you choose during checkout and your location. Most orders are processed within 1-2 business days and shipped within 3-5 business days. Once shipped, delivery typically takes 5-7 business days within the United States. Please note that international orders may take longer to arrive.

Creating an account is easy! Simply click on the “Account” icon on our website and select “Create Account.” You will be prompted to enter your email address, name, and create a password. Once you have created an account, you can view your order history, track current orders, and save your shipping and billing information for faster checkout in the future.

If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to update your shipping information before your order ships.

You can track the status of your order by logging into your account and clicking on “Order History.” Once your order has shipped, you will receive an email with tracking information.

We do not store any credit card information on our servers. All credit card information is processed securely through our payment processor.

We are required by law to charge sales tax on orders shipped to certain states within the United States. The sales tax amount is calculated during checkout and added to your total order amount.

We currently ship to select countries outside of the United States. You can check if we ship to your country during checkout by selecting your country from the dropdown menu.

It depends on the size and quantity of your order. We strive to package all items in the same order together, but some items may ship separately for faster delivery.

If you need to swap an item

Returns and Exchanges

We offer a 30-day return policy on most products. If you are not satisfied with your purchase, please contact our customer support team to initiate the return process. Please note that some items, such as live plants and special order items, may not be eligible for returns.

We apologize for any inconvenience!

Please contact our customer support team as soon as possible so we can resolve the issue.

We apologize for any inconvenience!

Please contact our customer support team as soon as possible with photos of the damaged items and packaging so we can resolve the issue.

Please contact our customer support team for the appropriate return address and instructions.

You can contact our customer support team by email, phone, or live chat during business hours. Our customer support team is available to assist you with any questions or concerns you may have.

Please contact our customer support team as soon as possible so we can update your shipping information before your order ships.

Please contact our customer support team as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes once your order has been processed.

Thank you for your interest in our products!

If an item is sold out, you may be able to pre-order it for the next available shipment. Please contact our customer support team for more information on pre-order availability and estimated shipping times. We will do our best to keep you informed on the status of your pre-order and provide updates as necessary.

Free UK shipping

On all orders above £50

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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