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Terms and Conditions

Please read our terms and conditions carefully.

Contacting Customer Services

Customers who wish to place a large order exceeding 20kg or have any questions or concerns about delivery options and pricing are advised to contact our customer service team. Our team can be reached by:

01256 883907
info@dhwatergardens.co.uk

Copyright Notice

All content on the DH Water Gardens website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of DH Water Gardens or its content suppliers and is protected by United Kingdom and international copyright laws.

DH Water Gardens permits personal, non-commercial use of the content on this site, provided that any copyright notices or other proprietary notices are not removed. Any other use, reproduction, or distribution of any content on this site, in whole or in part, is strictly prohibited without the prior written permission of DH Water Gardens.

The compilation of all content on this site is the exclusive property of DH Water Gardens and is protected by UK and international copyright laws. All software used on this site is the property of DH Water Gardens or its software suppliers and is protected by UK and international copyright laws.

Any unauthorized use, reproduction, or distribution of any content on this site may violate UK and international copyright laws and could result in legal action. DH Water Gardens reserves all rights not expressly granted in and to the site and its content.

Delivery Policy

DH Water Gardens provides delivery services across the United Kingdom with a standard delivery time of 3-5 business days. Delivery charges vary based on the weight and size of the products ordered, and surcharges apply for UK highlands or overseas delivery. Customers will receive a delivery confirmation email with tracking information and estimated delivery date, and any delivery issues should be reported within 48 hours.

View our Delivery Policy

Returns and Refunds Policy

DH Water Gardens offers a 30-day return policy for a full refund or exchange to ensure complete customer satisfaction. Customers can shop with confidence knowing that any issues with their purchase will be addressed according to the terms and conditions.

View our Returns and Refunds Policy

Privacy Policy

At DH Water Gardens, we take your privacy seriously and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data. We encourage you to read our privacy policy to understand how we handle your information and ensure that we are transparent about our practices. Rest assured that we respect your privacy and are committed to keeping your information safe.

View our Privacy Policy

Pricing

All prices listed on our website include UK VAT (where applicable) at the current rate. Delivery charges are not included in the listed price and will be added to the order total at checkout.

Pricing Corrections

At DH Water Gardens, we strive to ensure that all prices on our website are accurate and up-to-date. However, errors may occur, and in the event of incorrect pricing, we reserve the right to cancel or refuse any orders placed for items listed at an incorrect price.

If you have placed an order for an item that was incorrectly priced, we will contact you as soon as possible to inform you of the correct price and give you the option to cancel the order or proceed with the purchase at the correct price.

DH Water Gardens reserves the right to change prices at any time without prior notice. However, we will honour any prices that were listed at the time of your order, provided that the order is completed and paid for within the timeframe specified.

If you have any questions or concerns about the pricing of items at checkout or incorrect pricing, please contact our customer service team for assistance. We aim to resolve any pricing issues as quickly and fairly as possible, and we are committed to finding solutions that work for our customers.

Website Security

At DH Water Gardens, we take the security of our customers’ information seriously. Our website is fully secure, and we use industry-standard encryption technology (SSL) to protect your personal and payment information.

All transactions on our website are processed securely, and we do not store any payment information on our servers. When you enter your payment details at checkout, the information is securely transmitted to our payment processor for authorization and processing.

Our website is also regularly monitored for security vulnerabilities and is protected by up-to-date security software to prevent unauthorized access and data breaches.

We want our customers to feel confident when shopping on our website, and we understand that security is a top concern. We are committed to providing a safe and secure checkout process, and we encourage our customers to contact us immediately if they have any concerns about the security of our website.

01256 883907
info@dhwatergardens.co.uk

DH Water Gardens is committed to protecting the privacy and security of our customers’ information. We take all necessary precautions to ensure that our website is secure, and we continuously monitor our systems.

Cookie Policy

DH Water Gardens uses cookies to enhance your browsing experience on our e-commerce store. Cookies are small data files that are placed on your device when you visit our website. They allow us to remember your preferences and provide you with personalized content and recommendations.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. We also use third-party cookies, such as Google Analytics, to analyze our website traffic and improve our services.

You can choose to disable cookies in your browser settings, although this may affect your user experience on our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

If you have any questions or concerns about our cookie policy, please contact us at info@dhwatergardens.co.uk.

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On all orders above £50

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